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McDonald Supports Internal Customers with iAnywhere's Afari

To Provide Operations Consultants With Personal Information Management

McDonald restaurantiAnywhere, a subsidiary of Sybase, has announced that McDonald's Restaurants Limited has this week completed the roll out of a solution utilising its iAnywhere Afaria software on Microsoft Windows Mobile-based Pocket PCs, to provide Operations Consultants across the UK with personal information management, mobile reporting and monitoring tools.

The Operations Consultant's goal is to encourage restaurant managers to reach McDonald's high standards of service and customer care, and the company chose the iAnywhere and Windows Mobile solution to support the implementation of over 200 Pocket PC's. Providing a familiar Windows experience, the solution allows the consultants, who each manage eight-to-twenty plus restaurants, to easily enter 'tick the box' style inspection details directly into their Windows Mobile device as the inspections take place.

This eliminates time wasted from typing handwritten notes after the inspection round is finished, while also standardising each restaurant's inspection criteria to allow comparison. The new solution cuts almost three hours from the two to three day process of inspecting restaurants ensuring that information is available and can be acted upon in near-real time. To enhance the use of the Pocket PC devices McDonald's also rolled out Microsoft Exchange 2003 providing remote mail access via the devices, something that has helped greatly in the user adoption of the technology.

Keith Frimley, UK IS Business Relationship Manager of McDonald's UK, commented: "The implementation of the Windows Mobile Pocket PC in combination with iAnywhere's products provides McDonald's with an efficient, secure and reliable mobile solution. McDonald's operations consultants (our key internal customers) can now focus more of their time on helping restaurant managers and franchise holders improve standards across our estate as well as save significant time in capturing and reporting information via the mobile application."

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